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Shaping tomorrowJune 23 2023

AI should augment the human and automate the mundane

Generative AI can be a useful tool to personalise and enhance the customer experience, but it can also be a weapon with which to gain unfair advantage in the markets.
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AI should augment the human and automate the mundane

The advent of ChatGPT has sparked a massive debate about artificial intelligence (AI). Can we regulate it? What does it mean for the future — will we all lose our jobs? How can AI be used in a way that helps humans, not destroy them?

And yet, this debate is not new: we have been facing these questions in financial markets for years. In the previous century neural networking threatened to replace traders and investment bankers.

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