It grew net profits by an impressive 112% to $10.2m and reduced its NPL ratio from 11% to 5.8% in the year. RoE doubled to 16.7% and the cost/income ratio fell to 61.6% from 65.2%.
BCP continues with its strategic emphasis on customer service, focusing on high-margin segments, such as personal banking and SMEs. Transactional business has generated higher fees and commissions, and risk management systems are constantly being improved. The bank has grown its ATM and branch networks, with some offices open seven days a week and all open on Saturdays. BCP’s branches are open more than 1500 hours more per month than any of its competitors.
“Banco de Crédito is among the top three banks and the most profitable in the country,” says CEO Gianfranco Ferrari. “We are known for our top-of-the-line policies and products, maintaining the highest rate of reserves and the lowest loan/loss ratio. We are leaders in the financial system in savings products, credit cards, home financing services and transfers. We have the largest ATM and agencies networks in the country.
“Our cutting-edge policy allows us not only to lead in financial services, but also to launch programmes with national impact, such as our multi-lingual, Spanish, Quechua and Aymara client service and road-sign policy. We believe our most important asset is the high client recognition of our unique service philosophy.”
