In the past 12 months, FCIB put in place the latest phase of its e-Payment Programme aimed at improving customer experience. This included telephone and internet banking services and a fully automated end-to-end payments processing system.
The payments platform, for example, has enabled FCIB to generate benefits across the bank’s payment services and processes, including improvements to bill payments, credit card payments, third-party payments, multi-currency payments and international payments. While cutting costs and increasing efficiency, such system and process upgrades have transformed the customer experience.
“This marks a sterling achievement for the Barbados Operating Company, which has invested heavily in transforming the customer experience,” says CEO John Orr.
“FirstCaribbean is continually committed to developing innovative customer solutions and further strengthening our position in the industry through a client-centric strategy. We are proud of our team. We are confident we will overcome whatever challenges are ahead of us with the enthusiasm and dedication of our team of 3500 professionals, who have helped us outshine our competitors thus far.”
