The bank has tailored products for the mass market segment as well as for corporate and treasury clients, while adopting a cutting-edge methodology for risk-based pricing for loans and advances. On the technology front, Barclays introduced the Card & Pin process, by which its customers are now able to receive their cards and PINs at the same time, alleviating previous delays. The bank also introduced Instant Access Opening for some branches and loan approval processing within 24 hours.
Barclaycard Kenya and Kenyan supermarket chain Nakumatt signed an agreement enabling the two brands to leverage their synergies to push card visibility and business to record levels. This co-branding, the first of its kind at Barclays Kenya, represents an innovative step forward in the card segment.
Barclays is also aware of its corporate responsibility in the domestic market, which encompasses a holistic approach on how it engages with its key stakeholders. The bank places great importance on making informed and ethical decisions about how it conducts its business, treats its employees and behaves towards its customers, clients and the greater community. This programme aims to provide products and services that help customers realise their financial goals and empower the communities within which the bank operates. Corporate responsibility focuses on areas like community investment in health care, education projects and financial inclusion for the unbanked population.
“I feel extremely privileged that Barclays Bank of Kenya has once again clinched the Bank of the Year award,” says chief executive Adan Mohamed. “This is in recognition of our role as the leading bank, not only in Kenya, but in east Africa. This has been achieved through the commitment and dedication of our staff and support from our customers. Kenya remains a growing economy and our ongoing growth plan, which will see us double our network in 12 months, is aimed at putting us in an even stronger position for the future.”
