Asset growth was steady, at 26%, so the key to success was a focus on cost control – the cost-to-income ratio dropped to 48.3%, from 54.8% a year earlier.
“We are very proud that ProCredit Bank Kosovo has received this award. We see it as an encouragement to continue to build a solid institution which can contribute to the economic development of Kosovo,” says CEO Philip Sigwart. “With our strong credit risk management expertise and our sound lending practices, we look at the medium term development of ProCredit Bank Kosovo with a high degree of confidence.”
The bank’s main client base lies among small and medium sized enterprises, but its retail network is also evolving quickly. Mobile phone, internet banking and 24-hour self-service branches are now available for retail clients, together with mobile GPRS-equipped merchant points of sale.
For corporate customers, the bank has begun to offer multi-account e-banking and to push maturities for business lending out to 10 years. It has also begun to offer mortgages with maturities of up to 15 years. ProCredit has also taken its services into the neglected rural sector, pioneering specialist lending for local farmers.
