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Retail bankingJanuary 6 2023

Major trends for European retail banks in 2023

Prioritising customer support, more face-to-face interactions and sustainable practices are among the key 2023 predictions for the retail banking industry in Europe. Sonja Wind reports.
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Major trends for European retail banks in 2023Image: Getty Images

The past 12 months have been challenging for the banking industry in Europe. Market disruptions caused by the ongoing conflict in Ukraine and the aftermath of the Covid-19 pandemic have put an end to low inflation and low interest rates. 

In 2023, banks will need to focus on delivering existing commitments, but experts predict several other themes that European retail banks will prioritise this year.

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