Even in a troubled economic environment, Everest Bank continued to grow, both in size and in profitability. Asset quality improved and NPLs decreased from the previous year. The bank’s network expanded, with the addition of three new branches, fully interconnected to the rest of the network and enabling customers to carry out their banking operations from any of the branches.
Everest Bank’s successful growth strategy was mirrored in the record number of debit cards issued, 12,000, and the large increase of its customer base, with more than 25,000 new customers last year. A tie up with additional exchange and online remittance houses facilitated money transfers from the Napalese nationals residing in the Middle East and developed customer loyalty.
“Our customers are at the centre of everything we do and our products, service and processes are tuned to meet their needs and requirement,” says DVSSV Prasad, executive director. “I believe our effective teamwork, integrity, hard work and continuous innovation towards customer satisfaction have been the result of this prestigious award and we continue to strive even better in the days to come.”
“We will always endeavour to gain market leadership, taking advantage of market opportunities and maintaining a competitive edge, thus growing shareholder value through the execution of our strategies. Placing a priority on the confidence of our customers, we commit, as a partner in their progress, to empower them in enriching their world and fulfilling their dreams.”
