It has also driven deposit growth by opening new accounts and offering competitive interest rates, while exercising a more prudent lending policy to minimise NPLs. SBS increased its share of the customer wallet by placing greater emphasis on service, turnaround time and cross-selling.
Last year, the bank introduced internet banking and the electronic delivery platform was enhanced by installing more ATMs throughout the country. SBS has been aggressively deploying its mobile sales force by implementing group banking schemes for all corporate business banking customers. These actions have led to a markedly improved bottom-line performance on almost all fronts. Tier 1 capital was up 53% in the year, with increases on 29% in assets and 21% in net profits.
As well as producing excellent returns, the bank has given back to the community through a corporate social investment. The focus is on responsible lending practices and investing in customer education by employing customer information consultants in our branches.
“We are delighted with the recognition,” says managing director Tineyi Emmanuel Mawocha. “This award is a reflection of our staff members’ commitment to excellence in service delivery. Our board members have also provided unwavering support and guidance throughout the year. We believe that we have equally endeared ourselves to the broader community in which we operate because we have worked hard to make a difference and remain relevant in our society, in the kingdom of Swaziland.”
