The past couple of years have been tumultuous and uncertain to say the least. But the global banking industry has risen to the challenge and come through the worst of the Covid-19 pandemic stronger and more resilient. Banks have reacted quickly, changed their ways of working and how they deliver services to customers.
Importantly, institutions have rethought their purpose and role in society, effectively supporting the business and financial interests of their customers when needed most. It is this renewed commitment to corporate social responsibility — and to building a more sustainable and inclusive world — that has really shone through during the past 12 to 18 months.
