For all my rants and raves about banks needing to digitalise, I’ve always been a traditionalist when it comes to my own accounts. I like to have a ‘relationship manager’ so that I can call someone and get help when needed. I like to have a branch, so I can go somewhere and shout if necessary. And I like to have a call centre to call, just to tell them about things such as my card being blocked.
But I am changing my mind. Having opened a couple of challenger bank accounts, I found that it is quick and easy: in one case, it took about 10 minutes online and, in the other, I don’t even remember opening it.
