Its priority is to introduce new bank products and a first-class servicing culture by applying the latest informative technologies and facilities for making payments, and working out a flexible system of tariff rates and commission charges.
The bank has set as its objectives for the current year: a series of technology investments, ranging from extending its ATM and terminal network to reassessing its servers and computer facilities. It achieved a 16.9% RoE last year, with modest improvements in its cost-income ratio and NPL ratio. Tier 1 capital was up 20.4% in the period, a performance that sets it apart from its peer group.
“Quality and efficiency are the keys to our banking activities,” says Guvanchmurad Geoklenov, chairman of the board. “Keeping to our commitment to serve the customer, our bank will grow its new image and continuously provide fast, efficient and quality services for our customers, with the co-operation of all parties involved.
“Next year we have set even higher targets for development. We are paying a great deal of attention to expanding our international co-operation, supporting state programmes and improving our staff’s knowledge and professionalism. Above all, we always strive to satisfy the needs of our customers.”
