Virgin Money chatbot finds success using regional slang

While Nationwide’s acquisition progresses, the Redi virtual assistant hits its first birthday

by Liz Lumley

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Virgin Money chatbot finds success using regional slang

Image: Reuters/Henry Nicholls/File Photo

Last March UK building society Nationwide announced its intention to acquire Virgin Money UK for £2.9bn. The acquisition has since been confirmed by both Nationwide members and Virgin Money shareholders.

Once completed, Nationwide would combine its 17mn customers with 6.6mn of Virgin Money’s, acquire 91 additional branches, and become the country’s second-largest mortgage and savings group by market share.

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Liz Lumley

Liz Lumley is deputy editor at The Banker. She is a global specialist commentator on global financial technology or “fintech”. She has spent 30 years working in the financial technology space, most recently as director at VC Innovations and architect of the Fintech Talents Festival, managing director at Startupbootcamp FinTech London and an editor at financial services and technology newswire, Finextra. She was named Journalist of the Year for Technology and Digital Finance at State Street’s UK Press Awards for 2022.