The CEO of Backbase, an engagement banking platform provider, on removing friction from the customer journey and surfacing the right customer data to empower staff in the digital sales cycle.
Retail customers have adopted digital banking services en masse during the Covid-19 pandemic, as high street branches remained closed and cash transactions have plummeted. Many banks are re-thinking their digital strategy as a result.
With more customers switching to digital banking services during Covid-19, how can banks improve their onboarding processes and deliver seamless customer journeys? Five experts discuss best practices to improve retail banking digital sales.
The Wirecard scandal highlights issues with embedded finance that regulators need to address.
A major crisis was only averted last year because of swift intervention by the Fed. Are reforms needed?
Peru's foreign trade and tourism minister Claudia Cornejo expects foreign investment to rebound in 2021.
A group of banks have joined a new alliance to accelerate the shift to a low-carbon global economy.
Central Asia has a strong economic history of oil and gas exports, but renewables are increasingly being seen as a way to increase energy capacity.
In these turbulent times, it is worth remembering our industry has always been cyclical, unpredictable and prone to occasional blowouts.
It's too early to tell if the benefits outweigh the negatives, but research shows growing adoption.
Ukur Yatani, cabinet secretary of the Kenyan National Treasury, on the state of the country’s economy and banking sector.
The tussle between Europe's financial centres rages on, with a new report claiming London’s outflows are steeper than first thought.
Incidence of authorised push payment fraud, when criminals deceive people to send payment to an account they control, is soaring.
During the past year, the world has witnessed a sea-change in banks’ approach to both cloud and cryptocurrencies.
A true polymath, Ruth Wandhöfer applies her vast knowledge of payments and regulation in many arenas.
Cloud services rely on shared infrastructure, creating tension between banks and service providers.
Getting the right CEO to lead a bank through the next era of digital transformation is a daunting task for any board.
As the country grapples with a soaring death toll, emergency measures have tackled credit scarcity in different ways.
The Greensill debacle highlights areas which banks must scrutinise carefully when looking at supply chain finance.
The latest World Retail Banking Report reveals a disconnect between short-term cost-cutting and longer-term digital investment.