Mark Butterfield, CIO of Nomura for Europe, the Middle East and AfricaWhen Nomura acquired a chunk of Lehman Brothers' crumbling empire last year, the brunt of the integeration process fell into the hands of the IT team, which completed the challenging task in a matter of weeks. Writer Michelle Price
The financial crisis has dramatically undermined consumer trust in the retail banking industry. It is now more vital than ever that banks are able to efficiently and effectively communicate with their customers. In this Masterclass, Howard Boville, head of global banking at BT, and Gary Bennett, director of service provider development at Avaya, discuss how banks can model their communications and technology infrastructure in order to improve the quality of their customer service. Writer Michelle Price
John Killey, head of Citi realty services for Europe, the Middle East and AfricaThe growing threat of energy insecurity poses many risks to corporate institutions worldwide. Some banks are now looking to take greater control of their energy infrastructures - but there are several challenges to overcome. Writer Michelle Price
Financial services providers are looking for better ways to manage their customer operations, with outsourcing on the list of options. This was the topic for discussion at a recent round table organised by The Banker and sponsored by Transcom Worldwide, a provider of outsourced business processes
Bank product auctions are gradually gaining traction as they reach beyond consumer loans into other products and businesses. But regulatory concerns and hard times will keep the retail banking bazaar from rapid growth in the short term. Writer Karen Epper Hoffman
Integrated applications and centralised processing are essential for modern, efficient banking. But how easy is it to achieve these technological and operational goals, which if done properly can transform the business? This was the key issue debated at a series of round table lunches hosted by The Banker and FT Global Events recently in Jordan, Portugal and Azerbaijan. The round tables were sponsored by Oracle Financial Services Software but independently edited by The Banker.
Risk management, the lifeblood of financial services, is undergoing an identity crisis as many experts call into question the validity of traditional risk management methods. In this Masterclass, Keith Saxton, global director for financial markets at IBM, and Francis Lacan, global risk and compliance solution manager for the financial services sector at IBM, discuss how technology can help improve the measuring and monitoring of systemic risk and why internal risk management functions should be regarded as a profit centre. Writer Michelle Price
As the financial crisis continues, many banks cutting back on spending are targeting their IT budgets. Despite this, IT teams around the globe are performing admirably under great pressure. The Banker's Innovation In Banking Technology Awards recognises those who have excelled in times of unparalleled adversity.
The European payments landscape is undergoing a period of dramatic transformation as regulatory, infrastructural and commercial pressures force Europe’s payment providers to invest colossal amounts of human and financial resources in new technological and compliance projects.Faced with SEPA, the PSD and UK Faster Payments, the transaction banking business has rarely been busier or more inflamed by competitive pressure.
How should technology be implemented to lower costs, improve efficiency, outwit the competition and reduce the organisation’s carbon footprint? What makes a successful partnership between a technology vendor and a bank? What future developments are in store? These were the key questions discussed at The Banker round table on ‘Retail banking and technology: a new era’, held in London last month. The event, the second on retail banking this year in the Leadership Series, was sponsored by Finacle from Infosys, but independently written and edited.