Fraud has been keeping people awake at night over the last month – and for once it is not just the victims. Microsoft is in court having filed lawsuits against 117 unnamed defendants accusing them of using e-mails or web pages to try to secure information from unsuspecting members of the public in order to get financial details.
Banco Popular’s competitors may be gaining ground but the bank is still an attractive acquisition target. Chairman Angel Ron talks to Karina Robinson about strategies for SME and consumer finance business and why he is betting on staying independent.
In a business that is not known for generating huge profits, where providers are under pressure to keep their costs down, custodians must ensure that their outsourcing models will be profitable in the long term. Dan Barnes explains how integration spells domination.The race is on among custody providers in Europe to develop their outsourcing offerings ahead of the expected wave of demand from investment managers. Back and middle office functions are expected to be shipped out over the next three years.
Tier 1 banks that do not replace core banking systems risk losing out to their competitors – especially in the emerging markets – and falling foul of the regulators. The process may be long and arduous but modular replacement can relieve the pain. Dan Barnes investigates.
Debby Hopkins, chief operations and technology officer at Citigroup, spoke to Dan Barnes about co-ordinating systems across the global giant, keeping customers’ data safe and talking in plain English.Debby Hopkins, chief operations and technology officer at Citigroup, finds the scale of the company undaunting, not only through her background working for Ford, Boeing and General Motors but also due to the bank’s corporate culture.
A survey by Booz Allen Hamilton shows that, in much of western Europe, the branch is still customers’ preferred interface with their banks. Ironically, it is often in the regions where the branch is most popular that customers are the most dissatisfied with service. And even more worryingly a second survey by Finalta shows that bank are making poor use of this communication channel. Stephen Timewell digests the data.