With more customers switching to digital banking services during Covid-19, how can banks improve their onboarding processes and deliver seamless customer journeys? Five experts discuss best practices to improve retail banking digital sales.

Dimitar Radev, governor of the Bulgarian National Bank, on getting the country through the pandemic and plans to adopt the euro in 2024.

Bulgaria is struggling with low wages and political uncertainty, but remains determined to join the eurozone by 2024.

Bulgaria's banks look strong and stable as the country moves towards adopting the euro, but the sector still requires consolidation.

New breed of bank identifies as a tech firm with a banking licence, explains director of strategy.

Russia’s banks were growing in the run up to the Covid-19 crisis, but the economic fallout has taken its toll. 

Ongoing protests and heightened risk of political stalemate set to affect profitability and asset quality in the banking sector.

Big bank failures because of Covid-19 look unlikely as a result of sweeping regulatory reforms.

Covid-19 has accelerated retail and business banking customers’ adoption of digital financial services, driving banks to speed up their European transformation programmes. 

Kristina Siimar on forging a new institution out of old operations of DNB and Nordea.