When Swedish financial services giant Skandia implemented a new online business model, the group's CIO was left juggling an outsourcing contract designed with very different requirements in mind, while the IT department took on an increasingly important role in the firm's future. Writer John Beck
An influx of non-bank online payment providers offering customers new, easy-to-use ways to transfer money has spurred some banks into providing similar systems. However, there is some scepticism, particularly in the US, about just how much these new methods threaten traditional banking models.