A new survey reveals that many private bank clients are dissatisfied with the services they receive, mainly due to middle and back office failures. If the banks do not act quickly not only could they lose custom but service providers could also suffer mandate losses. Roxane McMeeken investigates.
Euroclear plans business contingency revamp Settlement system Euroclear plans to implement a new business continuity programme built on a framework of three data centres to store and process transactions. Euroclear maintains that the arrangements will enable each of its entities to resume their technical operations within one hour of a local disaster, such as a fire or a bomb, or within three hours of a major regional disaster that disables both primary data centres. It will also be able to work in its newbusiness contingency environment for up to two years.